Refund Policy

We offer a 14-day return policy. You have 14 days after receiving your order to request a return.

To be eligible, your item must be unworn and unwashed, in the same condition you received it, with tags attached and in its original packaging. Please keep your order confirmation or proof of purchase.

To start a return, email us at rivaro.eg@gmail.com with your order number and the reason for the return. Once your request is approved, we'll contact you to arrange how the item gets back to us. Items sent back without prior approval can't be accepted.

Damaged or incorrect items

Please check your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away and we'll make it right.

Non-returnable items

Underwear, accessories, gift cards, and clothing that has been worn, washed, or had its tags removed.

Sale items are eligible for return on the same terms as full-price items.

Exchanges

The fastest way to get what you want is to return the item you have and place a new order for the one you want once the return is approved.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, we'll process it within 10 business days: to your original payment method for online payments, or by a method we agree on with you (such as a bank transfer or mobile wallet) for Cash on Delivery orders. Your bank may need extra time to post it.

If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at rivaro.eg@gmail.com.